30-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your Dinosaur Pop-Up Book, we offer a full refund within 30 days of purchase.
How to Request a Refund
- Contact our customer service team at [email protected] with your order number.
- Provide a reason for your refund request.
- Ship the book back to us in its original condition (unused and undamaged).
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The book must be in its original, unused condition.
- All pages must be intact and undamaged.
- The flaps must not be torn or damaged.
- The book must be returned within 30 days of purchase.
- You must provide proof of purchase (order number or receipt).
Return Shipping
Customers are responsible for return shipping costs. However, if the book arrives damaged or defective, we will provide a prepaid return label.
Defective Products
If you receive a defective or damaged book, please contact us immediately with photos of the damage. We will replace the book or issue a full refund at no cost to you.
Non-Refundable Items
The following items are non-refundable:
- Books that show signs of use or wear.
- Books with missing or damaged flaps.
- Books purchased during promotional sales (unless otherwise stated).
Contact Us
For refund inquiries, please contact us at:
Email: [email protected]
Phone: +966 50 123 4567
WhatsApp: +966 50 123 4567